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Welcome to Lelo’s Tasty Foods!
By accessing or purchasing from our website (www.lelostastyfoods.com) you agree to the terms and conditions below. Please read them carefully before placing your order. 

Contact Information

For any questions, concerns, or refund requests, please contact us at:
Email:  info@lelostastyfoods.com

Phone:  +27 69 416 7978‬
Address:  Makers Landing, The Cruise Terminal, V&A Waterfront, Cape Town, 8001

Terms and conditions

By accessing or purchasing from our website (www.lelostastyfoods.co.za) you agree to the terms and conditions below. Please read them carefully before placing your order.

General Information

This website is operated by Lelo’s Tasty Foods, a South African business based in [Cape Town/Western Cape].
Throughout the site, the terms “we”, “us”, and “our” refer to Lelo’s Tasty Foods. The term “you” refers to the customer or website user.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including all additional policies referenced here.

Products and Availability

All our products are handmade and subject to availability.
We reserve the right to:

Limit the quantities of any products we offer.

Modify or discontinue any product without notice.

Update product descriptions, pricing, or packaging at any time.

We make every effort to display our products accurately, but slight variations may occur due to the handmade nature of our goods.

Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT (if applicable).
Prices are subject to change without notice.

Payment must be made in full at checkout through one of our approved payment gateways on Wix.
We do not store any customer banking information.

Allergies and Food Information

Our products are made using fresh, natural ingredients.
However, all items are produced in a kitchen that may handle nuts, soy, wheat, or other allergens.

We provide ingredient lists for transparency, but it remains your responsibility to check product details before purchase.

Intellectual Property

All content on this website — including text, images, logos, product names, and designs — is the property of Lelo’s Tasty Foods and protected by copyright law.
You may not reproduce, distribute, or use any part of our content without written permission.

Privacy Policy

Your personal information is collected and used in accordance with our [Privacy Policy] (link to your privacy page).
We respect your privacy and never sell your data to third parties.

Limitation of Liability

Lelo’s Tasty Foods will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee that our site will always be error-free or uninterrupted.

Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be resolved in South African courts.

Shipping and Delivery

We currently deliver within South Africa.
Delivery costs and times will be displayed at checkout and depend on your location.

Once your order has been dispatched, you will receive a tracking number (where applicable).
Please ensure your delivery details are accurate — we cannot be held responsible for delays or losses caused by incorrect information.

Returns and Refunds

Due to the perishable nature of our food products, we do not accept returns unless:

The item was damaged or defective on arrival, or

You received the wrong product.

To request a refund or replacement, please contact us within 48 hours of receiving your order, with clear photos and your order number.
We’ll do our best to resolve the issue promptly.

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